pklv Privacy Policy — Your Information Is Our Responsibility
This privacy policy clearly sets out how we collect, store, and keep your personal information secure.
Introduction and Table of Contents
pklv ("we", "our") places the highest priority on the privacy of users in Bangladesh. This Privacy Policy ("Policy") informs you of what information we collect when you use the pklv.cam website, create an account, or use our services, and how that information is managed. Adhering to this policy is our institutional commitment. By continuing to use the pklv website, you are giving your consent to this privacy policy.
What Information We Collect
pklv collects only the information needed to provide you with services and to ensure the security of the platform. We collect information in the categories described below:
Personally Identifiable Information
- Full name and date of birth (required for age verification)
- Email address and contact details
- National ID or passport number (for KYC verification)
- Residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Wallet balance and bonus program information
Gaming and Usage Information
- Game history, betting records, and win/loss information
- Platform activity logs and session duration
- Preferred game categories and usage patterns
- VIP tier progress and rewards information
Technical Information
- IP address and device identifiers
- Browser type, operating system, and device information
- Login time and location metadata
- Cookies and session data (details in Section 05)
How We Collect Information
pklv collects your information through the following methods. Each method is transparent and carried out with your knowledge:
Direct Collection
Information you provide directly through account registration forms, the KYC verification process, support chat conversations, and payment forms.
Automated Collection
Technical information collected automatically through cookies, server logs, and analytics tools when you use our platform.
From Third Parties
Relevant information from payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and fraud prevention service providers.
Transaction Records
Transaction logs for every deposit, withdrawal, and gaming activity are automatically recorded — to ensure responsible gaming and security.
How We Use Your Information
pklv uses your information only for the following legitimate purposes. We never sell your information or share it with unauthorized third parties:
Account Management and Identity Verification
Keeping your account active, ensuring login security, and verifying your age and identity through the KYC process. This ensures that only individuals aged 21 and above use the platform.
Payment Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit is ৳500 and the minimum withdrawal is ৳800 — every transaction is logged.
Fraud Prevention and Security
IP logs, device information, and transaction patterns are analyzed to detect and prevent account hacking, money laundering, and other fraudulent activity.
Customer Service Improvement
Your account and transaction information is used to resolve your support requests and provide accurate assistance through 24/7 live chat.
Responsible Gaming
Monitoring your gaming behavior to identify unusual patterns and provide responsible gaming support when needed. This is part of our social responsibility.
Personalized Experience and Communication
Sending you relevant bonus offers, game recommendations, and important platform updates based on your preferences and usage patterns. You can opt out of marketing communications at any time.
Disclosure of Information and Third Parties
pklv does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
Payment Service Providers
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations follow their own privacy policies and we have data protection agreements in place with them.
Identity and KYC Verification Services
KYC-related information may be shared with authorized identity verification agencies to meet regulatory requirements and prevent fraud.
Legal Obligations
If disclosure of information is required as part of a court order, a lawful request from law enforcement, or other legal processes, we are obligated to comply with the law.
Technology and Operations Support
Limited technical information may be shared with server hosting, cybersecurity, and analytics service providers needed to operate the platform — under strict confidentiality agreements.
Outside of the cases listed above, your information is not disclosed to any marketing agencies, data brokers, or unrelated third parties.
Cookies and Tracking Technologies
pklv uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.
Essential Cookies
Required for maintaining login sessions, security tokens, and core functionality — these cannot be disabled.
Analytics Cookies
Used to analyze how users interact with the site in order to improve the experience.
Preference Cookies
Remember your language preferences, display settings, and other personalization information.
Security Cookies
Used for account protection, CSRF prevention, and detecting suspicious activity.
Non-essential cookies can be disabled through your browser settings. However, this may limit some platform functionality.
Data Storage and Security
pklv applies industry-standard technical and organizational measures to protect your information. Our security infrastructure includes the following layers:
SSL / TLS Encryption
All data transmitted between your browser and our servers is secured through SSL encryption. Check for "https" and the lock icon in the address bar to confirm you are on a secure connection.
Database Security
Stored data is kept in encrypted databases. Sensitive information such as passwords is stored in hashed form and no staff member can view plaintext passwords.
Access Control
Only authorized personnel can access specific data, and only when necessary. All access is logged and regularly audited.
Data Retention Period
Information is retained for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. After that period, the information is securely deleted.
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps.
Your Rights
As a pklv user, you have the following rights over your own information. To exercise these rights, please contact our support team:
Right to Access
You can request a copy of the information we have collected about you.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances, you can request that your information be deleted — where there is no legal obligation to retain it.
Right to Object to Processing
You can object to and stop the use of your information for marketing communications or profiling.
Right to Data Portability
You can request a copy of your information in a structured, machine-readable format.
Right to Restriction of Processing
You can request that the processing of your information be temporarily paused under certain circumstances.
To exercise any of the rights above, email us at [email protected] or contact us via 24/7 live chat. We are committed to responding to your request within 30 business days.
Protection of Minors
21+ Age Limit Strictly Enforced
pklv is for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age verification is mandatory during registration and is reconfirmed through the KYC process.
If we are informed that a minor has opened an account on our platform, we will immediately suspend that account and securely delete all collected information. To report this, contact us at [email protected].
Third-Party Links & Services
A Note About External Links
The pklv platform may contain links to third-party websites — such as payment gateways or game provider sites. These external sites follow their own privacy policies, and pklv is not responsible for any information you provide on them.
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming operate games on their own servers. Please be aware of their data collection policies.
Changes to Policy
Update Process
pklv reserves the right to amend or update this privacy policy as needed. For any significant changes:
- The "Last Updated" date at the top of this page will be changed.
- A notice will be sent to your registered email for important changes.
- A notification may be shown when you log in to the platform.
Continued use of the platform after any changes will be considered your agreement to the updated policy. We recommend checking this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us. Our privacy team is always ready to respond to your requests.
Privacy Contact
For more information, please also read our Terms & Conditions and Responsible Gaming pages. For answers to common questions, visit our FAQ.